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FAQ

Q. How do I place my order on TsuriWorld.com?
To order your favourite item :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
Tsuriworld.com offers various kinds of Payment Methods as shown below :-
1. Credit Card (Visa or Mastercard )
2. Invoice / Cheque / Offline Bank Transfer

  • Bank : Maybank
  • Bank Account : 5574 2906 9339
  • Account Name : Alpine Innovation Sdn Bhd

After you have made the payment, please Whatsapp the payment slip to 016 4388 799
Note: Your purchased products will be delivered After we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that has been made?
Yes, if the order is still on pending status, the procedure is as follows :-

  • Whatsapp to 016 4388 799 and send an email to our customers service email at tsuriworld@alpine.com.my with the message title “Request to cancel order” together with the order number and reason in order to inform us about the order cancellation.

Please not that orders that are in shipping or shipped cannot be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in ringgit malaysia RM.

Q. How long does the delivery usually takes?
Delivery usually will takes between 2 working days to 7 working days depending on location and period of order.

Q. I need more information!
You are welcome to contact our customer service WhatsApp at 016 4388 799 and we will do our best to to answer your queries druing working hours from Monday to Friday and whenever possible after office hours, Saturdays and Sundays as well.