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Return & Refund Policy

TsuriWorld.com has put in place the necessary operating procedures to ensure that the quality of products delivered are in accordance to the specifications stated in www.tsuriworld.com. At the same time, customers may apply for return of the purchased item(s) subject to the Terms of Service of TsuriWorld.com under the following conditions :-

  • the item was defective and/or damaged on delivery
  • the item did not match the specification listed in www.tsuriworld.com

In the event that customer wish to return a product, customer should email the intention to return within three (3) days of receipt of the product, stating the valid reasons with the acompanying photos and evidence attached in the email to tsuriworld@alpine.com.my for the approval of return of goods. Upon Tsuriworld's approval for the return via email, the customer may return the product in the original condition. All shipping returns shall be borne entirely by the customer. The goods must be returned in the original condition as when it was received and the packaging should also be in original condition and in the original shipping container as received. The returned goods/products will be inspected upon receipt to ascertain that it is in the original condition as when it was first shipped out to the customer. If the goods/products has been used or damaged by the customer, there will not be any refund. Tsuri World shall not be responsible if the shipment is lost or damaged during the return transit. Once we have checked and confirm the goods/products satisfy all the conditions for a refund, the customer will received their refund within 14 days after the confirmation.

Please ensure that returns are shipped to the following address:
TsuriWorld.com
G-47, Bandar Baru Permas Jaya, Jalan Permas 10,
81750 Masai, Johor

Please contact us at tsuriworld@alpine.com.my or 60164388799 should you require further information.